Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit Genso’s site or make a purchase using Genso’s services(the “Service”).

SECTION 1 - COLLECTION OF PERSONAL INFORMATION

Our website will collect certain information about your device—including but not limited to information about your web browser, IP address, time zone, and some of the cookies that are installed on your device—when you visit. We will also collect information about the individual web pages or products that you view when on our site, what search terms or other site(s) directed you to the Service, as well as information about how you interacted with the Service. The above automatically collected information is defined as “Device Information.”
When you make or attempt to make a purchase through the Service, we collect information including your name, billing address, shipping address, payment information (including but not limited to credit card numbers, Amazon Pay, PayPal, mobile phone numbers, email address, and phone number.) This information is collectively defined as “Order Information”.

We also collect data on purchased items and offline information for marketing use.

Any reference to “Personal Information” in this Privacy Policy is in reference to both Device Information and Order Information.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
Collecting the Order Information allows us to fulfill any orders you place with our Service (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We will also use the Order Information to (1) communicate with you about the Service; (2) screen our orders for potential risk or fraud; and

(3) provide information or advertising relating to our products or services to those who elect to receive such information.

The Device Information will be used to help us screen for potential risk and fraud (in particular, your IP address). It will also be used to allow us to optimize our website for better provision of the Service. Other uses of Device Information include advertising and retargeting.

We may implement analytics programs such as Google Analytics to track your use of our website, and these analytics programs may collect certain information about you. We will use such information in accordance with this Privacy Policy, but we make no representations or warranties as to the use of this information by our analytics service providers. You may opt out of Google Analytics cookies by installing this Google Analytics Opt-Out Add-On.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: support@gensoart.net

SECTION 3 - SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Shopify to power our online store, and you can confirm how they will use your Personal Information at the relevant site below.

-Shopify: https://www.shopify.com/legal/privacy

We also use Google Analytics to help us understand how our customers use the Service -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations in the jurisdiction of Japan, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify’s application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

We may insert links to outside (third-party) websites to allow for an easier use of the Service.  Any such third-party websites are not covered by this Privacy Policy. Clicking on any such link will direct you off our website., The websites those links can take you to have their own separate Privacy Policy. We will seek to protect the integrity of our website, but we are not liable for the content and activities of any third-party sites. Please note that when shopping through our social media channels, such as Instagram or Facebook, your personal data privacy is covered by the usage agreement between you and that third party. Your use of such websites and services is at your own risk. Any site you access may send their own cookies to users, collect data, or solicit personal information.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or shop_contact_province_state of residence, or that you are the age of majority in your state or shop_contact_province_state of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at: support@gensoart.net